Collapsible content

Do you work with clients outside of Hong Kong?

Absolutely, we have many clients all over the world! We are flexible in all steps of the bespoke process and are just as happy to conduct our meetings in person, as we are via virtual methods.

Collapsible content

Can you source and design with gemstones that are not diamonds?

Yes! We are passionate about anything that sparkles and want to help create a piece for you that truly speaks to your individual style.

Collapsible content

What types of metals do you work with for fine jewellery?

We craft our jewellery in solid Platinum (PT950) and/or 18K Gold (White, Rose, Yellow)

Collapsible content

Can you remodel/reset jewellery or work with loose stones?

Big yes. The beauty of the bespoke process is the ability to create something uniquely you and we are always happy to breathe new life into your loved pieces.

Collapsible content

Will my diamond or gemstone come with a certificate?

All diamonds 50pts (0.50ct) and above, will come with a certificate from the most reputable diamond laboratory- Gemological Institute of America (GIA). Melee and smaller diamonds, typically below 0.50ct, often will come uncertified, but only sourced from the most trusted ethical fairtrade suppliers in the industry. Precious gemstones will always come with an industry accredited certificate, unless otherwise specified.

Collapsible content

Can the production time for my handmade piece be shortened?

If you need a shortened timeline of three weeks or less, we do ask that you reach out to our team to discuss what options may be available for your timeline. Under special circumstances, there may be various solutions to accommodate an expedited production schedule.

Collapsible content

What are your office hours?

Sakura Jewellery is currently by appointment only. Get in touch via email (inquiry@sakura-jewellery.com), to schedule a call or appointment today!

Collapsible content

Do you provide a warranty for your products?

All of Sakura Jewellery’s pieces are designed and created using the highest quality of craftsmanship, ensuring that your piece will be fit to last a lifetime. In the rare instance that a defect should arise due to a fault in the manufacturing process, all costs for the repair will be borne by Sakura Jewellery. All pieces will receive a close inspection under heavy magnification to diagnose the issue, and the warranty will not cover any damage caused by daily wear and tear (scratches, knicks, breakage, chips), mishandling, or improper use.

Collapsible content

Do you offer ring cleaning, resizing, or repair services?

All engagement rings, cocktail rings, and eternity rings purchased through Sakura Jewellery, will receive one complimentary professional clean, polish, and rhodium plating, within 2 years of purchase, OR a free resize within 1 year of purchase. 

For pieces that have not been purchased from Sakura Jewellery, but require these services, the fee schedule is as below:

Professional Clean, Polish, and Rhodium Plating





A custom quotation will be provided after further inspection of the piece. Please contact inquiry@sakura-jewellery.com to discuss further

Collapsible content

What jewellery care tips can you suggest?

- Jewellery pieces crafted by Sakura Jewellery are all impeccably handmade using the highest quality of craftsmanship, but this does not mean they are indestructible! They need to be cared for regularly, and should be taken in for an annual/bi-annual “check-ups” to ensure the setting is withstanding daily wear. If there are any manufacturing defects, this will typically show up within the first few months of wearing, but is very rare. 

- 18K WHITE GOLD in its natural state has a faint yellowish tint, and the protective rhodium plating is what gives it that beautiful shiny white look. Depending on how often you wear your jewellery, and the acidity of your skin, the speed at which the protective rhodium plating wears away will differ; typically anywhere from 1-3 years. A full professional clean & polish (including rhodium plating) should be done once every 2-3 years

- PLATINUM is a tough metal, but it is not as hard as 18K gold. Over time the metal will appear less shiny due to the knocks, bumps, and scratches that the metal incurs from daily wear and tear. If you’ve noticed your jewellery piece has lost a bit of shine, bring it in to Sakura Jewellery to schedule a professional clean, polish, and rhodium plating; it will soon be sparkling as though its brand new again!

- 18K ROSE GOLD jewellery will not tarnish, but all metals will patina with age (similar to silver oxidizing, rose gold develops a layer called “patina” on the outside). Since rose gold is alloyed mainly with copper, this patina is a very coppery hue, which makes the piece even rosier as it ages. It can take a lifetime for the patina to begin developing, and is often perceived as highly desirable in the industry. Rose gold does not require rhodium plating, and if you wish to keep the “patina” that will develop over time, you should specify this when taking your jewellery to be checked or cleaned.  

- DO make sure to check your jewellery setting from time to time to ensure the diamonds are still secure from daily wear and tear. You can do this by shaking the piece gently next to your ear, and listening for any rattling sounds. If you hear anything, stop wearing the piece immediately, and bring it in to Sakura Jewellery (or a trusted jeweller if you’re not in Hong Kong), to have the setting checked and the claws tightened. 

- DO NOT wear your jewellery during strenuous activity such as weight lifting, swimming, rock climbing, carrying heavy items, gardening, cleaning with harsh chemicals, etc. 18K Gold and Platinum are hard metals, and diamonds are the hardest natural material on earth, but heavy or regular impact through these kind of activities can cause diamonds to be chipped or scratched, knocked loose, metal claws can be misshapen or pulled, and the setting can even bend, warp, or crack. 

- DO regularly clean your jewellery piece, particularly if worn daily. Diamonds are the only gemstone that actually attract grease and oil. It’s really easy to do a basic ring clean at home by soaking it in warm water, using dishwashing soap (cuts grease and oil), lightly scrubbing with a soft or worn toothbrush, and giving it a good scrub; particularly inside the basket or underneath the diamond. Rinse thoroughly with water, and dry on a towel using a hair dryer.

- DO NOT use ultrasonic cleaners, which can knock small diamonds loose from their powerful vibrations.

- If you take your diamond jewellery to another jeweller to have anything done, make sure they read the GIA certificate number back to you upon pick up (provided it is laser inscribed). All professional jewellers should know where to find it on the girdle of the diamond, and should have the tools necessary to do this. 

Collapsible content

Why is “handmade jewellery” so special? What’s the difference between Handmade crafting, and everything else?

For jewellery crafting there are various approaches, and with the introduction of technologies that make processes more efficient, fine jewellery has become more mass-produced. However when considering purchasing jewellery that is meant to last a lifetime, a ring that is handmade is vastly different from a ring that has been made using these new technologies that incorporate wax casting, 3D printers, or moulds. Handmade jewellery is truly a dying art that is becoming increasingly rare due to the level of artistry required, technical skills that take decades to hone, and because it tends to be more laborious and time consuming. There is nothing like a beautiful piece of handmade jewellery, and you can easily see the difference when comparing pieces side by side, as well as through the years of wear and tear.


- A handmade piece of jewellery is inherently stronger, because the metal has been worked and hardened by the process of rolling, bending, hammering and shaping when manipulating the metal into shape. 

- During the handmade process, the setting that holds your precious diamond or gemstone has been individually carved out precisely to the specifications of your stones, therefore guaranteeing that the overall setting and claws holding the stone are harder and more dense. With "handcrafted" production (casted/molded method) it is more common for the metal to be porous, making the setting more fragile and dangerous during the lifetime of the ring. 

- With handmade jewellery, all aspects of the piece can be finished to a very high standard as the jeweller has access to file and polish all of the integral parts; for example, the metal pieces under the setting of the center stone should be nicely polished, and just as beautiful as the finish on top. These small intricate details are what distinguishes the finesse and finish of a handmade piece.

- The quality of 18K gold used for the handmade method is almost always a more superior mix compared with other 18K gold that is used in a handcrafted approach (not all 18K gold mixes are created equal). 

- Another key aspect of handmade bespoke jewellery is the opportunity to make small changes to the setting at the midway point, so we can make sure the ring is coming to life as expected, and there is more control throughout the production process. 

We never take shortcuts during our bespoke process, and when some of our clients wonder why our jewellery lasts longer, or sparkles more than other pieces they see in stores, it’s because we never skip key steps, or cut processes to lower costs. Each of our pieces are expertly handmade and individually finished to perfection, making each ring completely unique, and precisely the level of detail you hope for in a special lifetime purchase!

“Handcrafted”/Casted/Wax Mould

- A "handcrafted" jewellery piece is made by the process of casting. A mould is made out of wax either by hand carving or using computer aided design (CAD/3D printing), and is then sent to a casting factory. The next step is a plaster mould that is made around the wax, and once the plaster has hardened, the wax is melted from the plaster mould and molten metal is poured inside. Because the metal is reheated and then poured into the cast, the gold tends to be more porous from airbubbles, and will not be nearly as hard as a handmade ring. The cast piece is then cleaned up by hand (therefore “handcrafted”), and set with diamonds, and/or gemstones. 

- As the “mould” is typically used for mass produced settings, they are not individually made for the measurements of your stone, and therefore can lack precision that may not be easily noticed to the untrained eye (ie- gaps, uneven settings, claws that don’t contour to the stone, or are easily pulled away, etc). 

- There are some jewellers that handmake the settings and cast the bands, or vice versa, so it is important to ask the question, especially if the person you're buying your piece of jewellery from does not explain the difference up front.